eConsults by Asian Hospital is a new service which aims to provide remote doctor consultations in the comfort of your home while keeping you safe in the new normal. For phone inquiries, please call us at 8771-9000 locals 8456 or 8457.
eConsults easy registration steps can be viewed through our eConsults page or through this Youtube video.
eConsults physicians and their respective schedules may be viewed at our official website’s eConsults page.
eConsults are available from Monday to Saturday, 8:00 AM to 5:00 PM.
eConsults are scheduled at least 24 hours after payment confirmation from Monday to Saturday, 8:00 AM to 5:00 PM. Your confirmed schedule will be sent to your email.
eConsults are best experienced using a smartphone but you may also use computers with camera or tablets that have a microphone enabled.
eConsults sessions are best experienced when having a dedicated internet connection of at least 5 Mbps.
eConsults physicians may ask to do few physical movements so it would be best to be in a spacious and well-lit area during the session.
eConsults sessions last for approximately 15 to 20 minutes depending on your consultation type.
eConsults fee starts at Php 1,200.00 for private paying patients.
eConsults payments can be made through the integrated payment gateway by AsiaPay. This online payment gateway accepts Visa or Mastercard debit and credit accounts.
You may also use your Paymaya virtual cards (Visa) to pay for your eConsults session.
eConsults vs. Emergency Consultation
The following conditions do NOT qualify for eConsults. Patients with the following symptoms are advised to seek consult at the Asian Hospital and Medical Center Emergency Department.
Wheezing, shortness of breath or difficulty breathing
Severe chest pain or chest pressure
Coughing or vomiting blood
Bleeding that cannot be stopped; deep wound
Intense localized abdominal pain
Displaced or open wound fractures
Severe pain anywhere on the body
Severe allergic reaction with trouble breathing, swelling, hives
Fever with convulsions
Fainting or dizziness
Sudden numbness or weakness; Suddenly not able to speak, see, walk, or move
Confusion or changes in mental status
Severe headache or head injury; Injury to neck or spine, particularly if there is loss of feeling or inability to move
Poisoning or overdose of drug or alcohol
Vaginal bleeding with pregnancy
What are the steps to follow for eConsults?
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Welcome to Asian Hospital's eConsults
We aim to provide you, our valued patients, this platform to communicate with your doctors in a safe environment and comfort of your home for your convenience and protection amidst this period of pandemic.
Asian Hospital and Medical Center's Telemedicine eConsults Service Terms and Conditions
I hereby consent to engaging in telemedicine with my selected doctor.
I understand that "telemedicine" includes the practice of remote health care service delivery, including consultation, diagnosis, treatment, transfer of medical data, and health education using interactive audio, video or other telecommunications technology.
I understand that telemedicine also involves the communication of my medical information, both orally and visually, to health care practitioners necessary for health care service delivery. I also understand and agree that nonmedical technical personnel may be present to aid in the interactive audio, video or other telecommunications technology transmission.
SCOPE AND LIMITATION
I understand that this extraordinary service is being introduced during the time of the CoViD-19 pandemic as a stopgap measure to help provide safe, compassionate, and professional health services access and options for healthcare practitioners and patients who are under quarantine, or whose movements may be limited by community quarantine rules and their current personal circumstances. This service it is not intended or claimed to fully replace the usual and traditional face-to-face consultations done between a patient and a doctor.
Due to the remote nature of the telemedicine service, Direct physical examination by the healthcare professional will not be possible except for limited visual and auditory observation of the patient via audio / video stream technology and appreciation of patient-entered and measured values of vital signs readings made by the patient or any third party authorized by the patient.
I have the right to withhold or withdraw consent at any time without affecting my right to future care or treatment nor risking the loss or withdrawal of any program benefits to which I would otherwise be entitled.
The laws that protect the confidentiality of my medical information also apply to telemedicine. As such, I understand that the information disclosed by me during the course of my consult is strictly confidential, unless otherwise provided by law.
I understand that there are risks and consequences from telemedicine, including, but not limited to, the possibility, despite reasonable efforts on the part of my Doctor, that: the transmission of my medical information could be disrupted or distorted by technical failures; the transmission of my medical information could be interrupted by unauthorized persons; and/or the electronic storage of my medical information could be interrupted or accessed by unauthorized persons.
In addition, I understand that telemedicine based services and care may not be as complete as face-to-face services, such as limitation in the conduct of physical examination, and I fully accept the risks consequential thereto.
I understand that the information that I will be providing must true, correct, and complete as of the date hereof, and if there should be any changes in this information, I will immediately provide Asian Hospital and Medical Center with that information in writing.
I understand that I have a right to access my medical information and copies of medical records in accordance with the Data Privacy Act of 2012 or RA 10173.
I also understand that the dissemination of any personally identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without my written consent.
I understand and agree that I will not record the telemedicine session nor publish online or otherwise, any recording, made of the telemedicine without the prior written consent of the Physician being consulted on this platform and Asian Hospital and Medical Center.
I understand and agree that Asian Hospital and Medical Center may use data from this telemedicine to pursue its goal of improving the value and benefits of this service but that any publication of patient data will have personal identifiers removed or anonymized or hidden, and that my data will only be published in aggregate reports which do not contain my personal identifiers unless I provide written consent to do otherwise.
REFUND AND CANCELLATION
I understand and agree that my consultation cannot be cancelled or rescheduled. I also understand and agree that if I am not in the virtual consultation room within the first ten (10) minutes of my scheduled consultation, Asian Hospital and Medical Center will not issue any refund for my payment.
In case my doctor cannot attend my scheduled consultation or any administrative challenges arise, I understand that a reschedule may be offered to me within the next forty-eight (48) hours from my scheduled appointment. I also understand and agree that I have the right not to accept the new schedule and that in this case, a refund will be processed.
I understand and agree that claiming for refund is upon my request and will be processed by the Finance Team for my payment to be credited back to the account I used during the booking process. I also understand and agree that it may take seven (7) to fourteen (14) banking days or more to notify my bank and that crediting of the refund amount will only follow by then.
I also understand and agree that nonmedical technical personnel may be present to aid in the interactive audio, video or other telecommunications technology transmission.
I understand that there may be delays in the consultation due to the hospital’s skeletal workforce implementation.
I also authorize Asian Hospital healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.
I have read and understood the information provided above. I have been advised by my Doctor of the potential risks, consequences and benefits of telemedicine. My Doctor has also discussed with me the information provided above and all of my questions have been answered to my satisfaction.
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Patient below 18 years old is required to be accompanied by legal guardians during eConsults.
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